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Policies and Shipping

Satisfaction Guarantee

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

Shipping Options

Shipping options are available for most apparel and accessory items. Orders typically ship within one business day of being placed.

Due to our dealer agreements, some bikes may not be eligible for shipping.

Shipping Fees

Order AmountGround ShippingIn-Store Pickup
Up to $50$11.99Free
$50.01-$99$14.99
Free
$99.01+$19.99Free

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.

In-Store Pickup

In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. 

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.

Availability

In Store - This means an item is physically in our store. It should be available for in-store pickup that day. In most cases the item will ship out that day or next weekday. We only ship Monday-Friday. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store.

In Warehouse - This means that we are able to special order this item for you from one of our distributors. In some cases it can be ready for in-store pickup in as little as two days. In all cases we will give you an estimate on delivery of the item. Please email info@trekportsmouth.com for an accurate estimate. Special orders on sale or closeout merchandise is final and cannot but returned.

Please keep in mind that some items may require additional processing time to assemble. This is the case for most bikes. Please call ahead or email info@colonialbicycle.com to schedule a pick-up time for bicycles.

Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

All e-bikes will be subject to a $15 battery recycling fee

Backorders

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Returns

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Returns must be made within 30 days of purchase date. Goods must be unused in original packaging and accompanied by a receipt. No refunds on Bicycle Purchases or Clearance items. Shipping costs on returns are the customer's responsibility (we do not accept CODs). Merchandise returned that appears used will not be accepted. (Labor fees are not refundable, i.e., custom built wheels.)

*Clearance / Closeout items are Final Sale - No Returns accepted. Unless there is a defect or damage in shipping*


Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by email: info@colonialbicycle.com

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!